Quantum Dynamics International Pty Ltd
Business Management in Ryde

Fortnightly articles on creating distinguished relationships. The Customer Service Perspective measures eight basic characteristics and two proficiencies that are critical to delivering excellent customer service. It is a tool to ensure everyone in your company is portion of the customer service team. Keeping your customers pleased is essential to building a successful, growing business. While many companies labor hard to enlarge sales, they may overlook the importance of doing the small things that keep customers happy and buying more. It is often easier to accelerate your business by cultivating the customers you already have than working to constantly lure fresh customers. If it is true that happy customers buy more, then your business will profit tremendously from incorporating Profiles’ Customer Service Perspective. As an investment in your human capital, the Customer Service Profile can have a significantly definite impact on your bottom line. The Customer Service Perspective identifies eight behavioral characteristics and two proficiencies that are essential to extraordinary customer service. The Customer Service Perspective measures the behavioral characteristics of trust, tact, empathy, conscientiousness, conformity, focus, courtesy and flexibility as healthy as proficiencies in vocabulary and mathematics. It also measures the percentage of agreement with your company’s customer service policies and attitudes. The Placement Reports A Job Match Percentage that tells you how healthy job candidates measure up to your customer service standards and the degree of alignment between their customer service perspective and the specific expectations of your company. The placement report also has Considerations for Interviewing. This usually results in a better understanding of the company’s customer service position and effectively communicates the company’s expectations and policies. The Coaching Report Identifies the areas where individualized training and coaching will effectively instill the customer service attitudes you want in all of your employees. The Individual Report Helps employees enlarge their awareness of their customer service skills or lack thereof. It is a tool to aid them become better employees and deliver the kind of customer service that contributes to the triumph of your business. The Customer Service Perspective deserves to be an urgent segment of your company’s people development initiative. It will enhance your company’s reputation, productivity, profitability and future.